How to Change Your Shipping Address

Need to update the shipping address on your recent order? No problem — we can help!

You can request an address change as long as your order hasn’t shipped yet.

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✅ What you’ll need

To speed things up, please prepare:

• Your Order Number

• The new full shipping address, including:

  • Street & house number

  • City

  • Postal/ZIP code

  • Country

  • Phone number (optional, but helpful for the carrier)

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📦 Can my address still be changed?

Address changes are possible only if the order is still being processed in our warehouse.

• Order status: Processing / Confirmed → ✔️ address change is possible

• Order status: Shipped / Out for delivery / Delivered → ❌ address change is no longer possible
  (but we can still help with re-routing or delivery instructions)

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📝 How to request an address change

You can contact us using one of the options below:

✅ Option 1 — Submit a request

1. Click “Submit a request” at the top of this page

2. Choose Order Support

3. Select Change Shipping Address

4. Provide your order number and the new address

5. Our team will confirm once the update is completed

💬 Option 2 — Chat with our Virtual Assistant

• Click the chat icon in the bottom-right corner

• Type “change shipping address”

• The assistant will collect the details and update your request

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⏳ How long does it take?

• In most cases, changes are processed within a few minutes

• If the order is already being packaged, confirmation may take a little longer

• If shipping has already started, our support team will help with the best possible alternative

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✅ Example of how to write your request

“Hi! I need to change my shipping address for Order #ZS-20451.
New address: 25 Baker Street, Kensington, London W8 1SP, United Kingdom.”

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❗ Important

To protect your account, our team may verify the request using:

• The email used for the purchase or

• Order details (name, phone number, billing address, etc.)

Incomplete address details may delay the update.